Shipping & Returns Policy
📦 Shipping Information
🚚 Delivery Options
Standard Shipping: Ships from Malta via MaltaPost with partial tracking at departure. Final delivery is handled by the local national postal service of the destination country.
Express Shipping: Ships from France via GLS Express, with full tracking and 24–48h delivery to most EU countries. Not available for UK and Switzerland.
Country | Standard Shipping | Express Shipping | Standard Carrier | Express Carrier |
---|---|---|---|---|
Austria | €3.99 (2–4 days) | €9.99 (24–48h) | Österreichische Post | GLS Express |
Belgium | €3.99 (2–4 days) | €9.99 (24–48h) | Bpost | GLS Express |
Bulgaria | €3.99 (3–5 days) | €9.99 (24–48h) | Bulgarian Posts | GLS Express |
Croatia | €3.99 (3–5 days) | €9.99 (24–48h) | Hrvatska pošta | GLS Express |
Cyprus | €3.99 (4–6 days) | €9.99 (24–48h) | Cyprus Post | GLS Express |
Czech Republic | €3.99 (2–4 days) | €9.99 (24–48h) | Česká pošta | GLS Express |
Denmark | €3.99 (3–5 days) | €9.99 (24–48h) | PostNord | GLS Express |
Estonia | €3.99 (3–5 days) | €9.99 (24–48h) | Omniva | GLS Express |
Finland | €3.99 (3–5 days) | €9.99 (24–48h) | Posti | GLS Express |
France | €3.99 (2–4 days) | €9.99 (24–48h) | Colissimo | GLS Express |
Germany | €3.99 (2–4 days) | €9.99 (24–48h) | Deutsche Post | GLS Express |
Greece | €3.99 (4–6 days) | €9.99 (24–48h) | ELTA | GLS Express |
Hungary | €3.99 (3–5 days) | €9.99 (24–48h) | Magyar Posta | GLS Express |
Ireland | €3.99 (3–5 days) | €9.99 (24–48h) | An Post | GLS Express |
Italy | €3.99 (2–4 days) | €9.99 (24–48h) | Poste Italiane | GLS Express |
Latvia | €3.99 (3–5 days) | €9.99 (24–48h) | Latvijas Pasts | GLS Express |
Lithuania | €3.99 (3–5 days) | €9.99 (24–48h) | Lietuvos paštas | GLS Express |
Luxembourg | €3.99 (2–4 days) | €9.99 (24–48h) | P&T Luxembourg | GLS Express |
Malta | €3.99 (2–4 days) | €9.99 (24–48h) | MaltaPost | GLS Express |
Netherlands | €3.99 (2–4 days) | €9.99 (24–48h) | PostNL | GLS Express |
Poland | €3.99 (3–5 days) | €9.99 (24–48h) | Poczta Polska | GLS Express |
Portugal | €3.99 (2–4 days) | €9.99 (24–48h) | CTT | GLS Express |
Romania | €3.99 (3–5 days) | €9.99 (24–48h) | Poșta Română | GLS Express |
Slovakia | €3.99 (2–4 days) | €9.99 (24–48h) | Slovenská pošta | GLS Express |
Slovenia | €3.99 (3–5 days) | €9.99 (24–48h) | Pošta Slovenije | GLS Express |
Spain | €3.99 (2–4 days) | €9.99 (24–48h) | Correos | GLS Express |
Sweden | €3.99 (3–5 days) | €9.99 (24–48h) | PostNord | GLS Express |
United Kingdom | €3.99 (3–6 days) | — | Royal Mail | — |
Switzerland | €3.99 (3–6 days) | — | Swiss Post | — |
⏱️ Same-Day Shipping
Orders placed before 1:00 PM (CET) are shipped the same day.
🆓 Free Shipping
Free standard shipping on orders over €150.
🔍 Tracking Information
- Standard: Partial tracking from Malta; final delivery by the local postal service.
- Express: Full tracking via GLS. Available only in the EU.
🌍 Shipping Origin
Standard: Dispatched from Malta
Express: Dispatched from France via GLS Express
🔁 Returns & Refunds
📩 How to Request a Return
- Log in to your account and go to Order History
- Select the item(s) and submit a return request
- Include the return coupon provided by email inside the package
📜 Return Conditions
- Return window: 30 days from delivery
- Items must be unused, in original packaging, with accessories and manuals
- Used, damaged, or incomplete items are not eligible
- Return shipping is at the customer’s expense
🛡️ Warranty & Defective Products
- 2-year warranty on unused spare parts
- Installed parts are not covered due to their fragile nature
- Please test before installation
🔄 Incorrect Item Received
- Contact us immediately if you receive the wrong product
- We will cover return shipping and send the correct one
💰 Refunds
- Processed within 7 days after inspection
- Refunded via your original payment method
📍 Return Address
The return address will be sent by email after return approval. Please wait for confirmation before sending anything back.
📞 Contact
- Email: contact@phone-option.com
- WhatsApp: +356 9950 9777